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Waukesha County Coordinated Entry System

Coordinated Entry is a way for people experiencing homelessness or at risk of homelessness to find housing and get connected to resources in their community. In most counties in Wisconsin, you can get help at agencies that assist homeless people and/or people in poverty. Are you eligible? You might be eligible if your primary nighttime residence is a public or private place not designed for or ordinarily used as regular sleeping accommodations for people, including a car, park, abandoned building, bus or train station, airport, camping ground; OR living in an emergency or domestic violence shelter.

In Waukesha County, individuals and families experiencing a housing crisis are encouraged to get connected with a service provider and complete a streamlined assessment to determine needs and vulnerability. The coordinated entry system provides equal access to homeless services.

The following shelters use the Coordinated Entry System. No Wrong Door agencies are responsible for offering and conducting the CE assessment and referral. Individuals and families can call these agencies to have the appropriate referral completed.  

Center for Veteran's Issues 414-345-4249

Community Action Coalition for South Central Wisconsin 262-354-4017

Hebron Housing Services 262-549-8720

The Housing Action Coalition of Waukesha County, Inc. 262-326-5322

The Salvation Army of Waukesha County 262-547-7367

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Being Assessed

The Waukesha County Continuum of Care utilizes the VI-SPDAT (Vulnerability Index - Service Prioritization Decision Assistance Tool) assessment questionnaire. The assessment is comprised of a series of questions that program participants answer regarding their demographic, family, income, health, and past or current issues that contribute to their vulnerability. After the assessment is complete, the participant is placed on a prioritization list. The list is used to determine if the participant is eligible for placement in a transitional living, permanent housing or rapid re-housing unit. The assessment allows the assessor to gauge other services that can be offered immediately to to assist in eliminating barriers to stable housing. 

Known as Coordinated Entry, this process helps ensure that the appropriate services are being offered.

Assisting the Elder

Types of Assistance/Finding Assistance

If you or someone you know is experiencing homelessness or housing vulnerability issues, please contact the Housing Action Coalition of Waukesha County, Inc. The Coalition will link participants to shelter and/or financial assistance programs that will put them on the path towards self-sufficiency.

The programs offer emergency shelter, rapid re-housing, transitional living, rental and or security deposit, health services, nutritional assistance, transportation vouchers, free cellular phones, utility bill payments, and much more. There are a number of agencies that Waukesha residents can visit or call to have their needs and eligibility immediately assessed to receive assistance.

In accordance with No Wrong Door policies, all member agencies of the Coalition are prepared to assist potential participants by finding the appropriate services to fit their needs or connecting with a provider who can. Service provider information is listed here.


Shovelling Snow

Winter Overflow Shelter

Home Windows

Shelter Options

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Affordable Housing


Emergency Financial Assistance

Soup in Bowl

Food Assistance

Donation Boxes


Doctor Holding Patient's Hand


Pharmacists' hands

Prescription Services

Kids in Preschool


Support Group

Supportive Services

Kids in the Museum

Leisure Activities

Member Agencies

The Coalition is a collaborative network of local government agencies, businesses, and several non-profit social service providers throughout Waukesha County. Our member agencies are committed to helping the most vulnerable in our community receive the social and economic support that they need to gain their independence.


327 E. Broadway Waukesha, WI 53186
Available by appointment only

NAMI Southeast Wisconsin 

217 Wisconsin Ave Suite 300, Waukesha, WI 53186
Available 9:00 a.m. - 4:00 p.m. (Monday - Friday)
Help individuals affected by mental illness through a variety of resources and programs.

139 E. North Street, Waukesha, WI 53188
Available Monday-Friday 8:00 a.m. - 4:00 pm
Serves single women and households with minor children


812 N East Ave, Waukesha, WI 53186
Available 24 hours
Serves single women and households with children

1519 Summit Ave, Waukesha, WI 53188
Available 24 hours
Serves single men

1210 Sentry Drive, Waukesha, WI 53186
Available Monday-Friday 9:00a-4:00p

445 Madison St, Waukesha, WI 53188
Available 8:00 a.m - 4:00 p.m.
Serves single men

24- Hour Hotline 262-542-3828
505 N East Ave, Waukesha, WI 53186
Available 8:30 a.m. - 5:00 p.m. (Monday-Friday)
Serves individuals and households affected by domestic violence, sexual assault, child abuse and trafficking

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